We recognize the importance of good customer support. Our support teams operate around the clock, and your questions and problems will always be handled by the same team. Our support 'pods' replace the standard 1st, 2nd and 3rd line support model with small, highly skilled operational teams. This encourages knowledge sharing, transfer of skills and a fast resolution of issues. Each team has a fixed number of customers to look after and they are rewarded for keeping happy customers!